Privacy Policy

To provide you with the best possible experience through AnchorMiles's Services, we process certain personal details, and we are dedicated to upholding the highest standards of regulatory compliance. The purpose of this policy is to offer transparency regarding our data practices, while also identifying your individual rights and the steps required to assert them.

1. Data Gathered During Application Usage

To ensure a high-quality user experience, we process specific App usage-related information. Our approach is summarized below:

Scope of Usage Data: By installing AnchorMiles, you grant us permission to process non-identifiable gaming metrics. This includes, but is not limited to, your chosen alias, usage progression milestones, interaction results, virtual achievements, and in-app generated media.

Operational Purposes: The primary objective of utilizing this data is to facilitate the core functions of the App. Specifically, it allows us to:

Maintain a stable, secure, and tailored environment for all users.

Manage technical infrastructure and essential communications.

Analyze trends to drive future feature enhancements and software updates.

Commitment to Anonymity: We maintain a strict policy against the collection of private identifiers. AnchorMiles does not store or track any data that could link your App usage activity to your real-world identity.

Privacy-First Entertainment: Our goal is to provide a compelling experience without compromising your confidentiality. Consequently, no disclosure of personal sensitive information is required to enjoy our services.

2. Marketing

AnchorMiles and our authorized external collaborators may deliver marketing content to you under the following framework:

Consent-Based Outreach: We only engage in promotional efforts where you have explicitly granted us permission. Your choices are documented, and you maintain the right to adjust these settings at any time (refer to the section below regarding preference management).

Interest-Driven Content: To ensure the relevance of our communications, we analyze the data gathered from your interactions. This allows us and our partners to offer updates and insights regarding App titles and supplementary services that align with your personal tastes.

Multichannel Delivery: Advertisements and marketing notices may be distributed through various formats, including but not limited to:

Electronic mail (Email) communications;

Directly within our own digital interfaces and Services;

On external platforms, such as third-party websites, mobile applications, and smart connected hardware.

3. Recipients of Your Personal Information

To facilitate our services, we may disclose your data to the following categories of recipients:

Our Corporate Group: Information is shared internally with affiliated companies that assist in service administration. Detailed information regarding our group structure is available on our corporate website.

Operational Subcontractors: We engage third-party technical vendors to support core functions, such as product distribution, promotional activities, and the prevention of fraudulent or harmful behavior. These providers are contractually mandated to uphold the same rigorous data protection standards as we do.

Marketing and Personalization Partners: We collaborate with external partners to deliver customized content and advertisements.

A full directory of these entities is maintained on our Cookies Page.

Users retain the right to manage their preferences or opt-out of such sharing through the settings provided therein.

Business Successors: In the event of a restructuring, merger, or the sale of our business assets, your information may be transferred to the acquiring entity.

Legal and Regulatory Authorities: We may provide data to judicial or administrative bodies to ensure regulatory compliance or to support official investigations. Every request is strictly scrutinized for its legal validity before any data is released.

Cross-Border Data Movements

Your information may be processed in jurisdictions outside the European Union that provide comparable levels of data security. For transfers to regions with different regulations, we ensure the safety of your data through the implementation of Standard Contractual Clauses (SCCs) as endorsed by the European Commission.

4. Children

1. Age Requirements

You must be at least thirteen (13) years old to be eligible to utilize our Services and engage with our apps.

2. Minors' Data Handling

We maintain a strict policy against the willful or intentional collection of personal information from any user known to be under the age of 13.

3. Unauthorized Use and Data Acquisition

Despite our efforts to prevent it, should our Services be accessed and employed by an individual below the minimum eligible age in contravention of this policy, we may inadvertently acquire personal data associated with that unauthorized use.

4. Reporting Suspected Information

If you have reason to suspect that we may have received any data from or concerning a child under thirteen (13) years of age (or under sixteen (16) years of age in certain European Union countries or districts), we urge you to notify us immediately via our designated contact channels.

5. Retention Period of Personal Information

AnchorMiles is committed to limiting the duration for which we store your personal information.

1. General Principle: Unless a specific retention period is mandated by applicable laws, AnchorMiles will only preserve your Data for the minimum necessary time required to accomplish the stated purposes for which the information was initially collected.

2. Account Lifespan: For instance, the Data directly associated with your User Account will remain stored on our systems until the official Deactivation or closure of that Account.

3. Extended Retention: In particular, and limited circumstances, the storage duration may be prolonged. This extension is typically necessary when the Data must be retained to enforce our Terms (such as imposing a disciplinary measure) or to comply with a legal or regulatory requirement.

6. Supplemental Data Practices Disclosure (In Accordance with CCPA)

In the preceding twelve (12) months, AnchorMiles has amassed and utilized several categories of personal data, derived from distinct sources, for specific operational objectives, and shared certain elements with external service providers. The details are set forth below:

1. Data Collected: Core Identity and Contact Details

Description: This encompasses information voluntarily supplied by you upon registration for access to our Services or other details you choose to furnish.

Sources: Directly from the user.

Processing Goals:

Establishing and managing your user profile for access authentication.

Fulfilling requests for the delivery of our Services/Products.

Confirming your identity upon sign-in.

Enabling access and modification of personalized user settings.

Soliciting your feedback or opinions regarding our Services/Products.

Facilitating participation in specific events or contests (upon your explicit authorization).

Communicating important operational changes or updates.

Undertaking direct marketing efforts, contingent upon your stated communication preferences.

Sharing: Shared with relevant third-party service providers.

2. Data Collected: Transaction and Commercial Records

Description: Information related to purchases, potentially supplemented by data from external sales platforms/stores.

Sources: User input and/or third-party commercial platforms.

Processing Goals:

(a) Validating product acquisition and processing any applicable reimbursement requests.

(b) Responding to inquiries, resolving account/billing discrepancies.

(c) Conducting internal analysis and R&D for service enhancement.

(d) Implementing security measures to detect and prevent fraud or violations of our terms of use/policies.

Sharing: Shared with payment processors and customer support service providers.

3. Data Collected: Technical Logs and Digital Activity (Device/Internet)

Description: Data automatically generated by your mobile device or computer during interaction with our Services/Products.

Sources: User devices/client software.

Processing Goals:

Optimizing the user experience and ensuring high performance.

Analyzing user engagement patterns with our Services/Products.

Delivering requested Services/Products.

Measuring the effectiveness and usage metrics of our offerings.

Identifying the devices associated with your account usage.

Maintaining a secure and equitable operating environment (e.g., anti-cheat).

Tracking and documenting consents for the processing of personal data.

Displaying in-service advertisements.

Refining ad targeting for customized delivery both within our Services and across external sites/apps .

Operating, maintaining, and improving the overall quality of our Services.

Diagnosing and correcting technical issues (bug fixes).

Sharing: Shared with analytics, advertising, and security service providers.

4. Data Collected: User-Generated Input (Feedback)

Description: Suggestions, questions, or general views shared by you concerning the Services/Products.

Sources: Direct user submission (e.g., customer service channels, forums).

Processing Goals:

(a) Providing timely responses to user questions or concerns.

(b) Archiving comments and information posted on public forums.

(c) Driving product improvement through analytical research.

Sharing: May be shared with customer support and community management platforms.

5. Data Collected: Integrations with External Platforms

Description: Data regarding your use of our Services exchanged with external third-party services and platforms integrated with our offerings.

Sources: Third-party services integrated with our Products.

Processing Goals:

Facilitating the delivery of personalized offers tailored to you.

Enabling seamless content sharing on social media networks.

Supporting specific in-App functionalities (e.g., social App usage features).

Sharing: Shared with social networking and specific integration partners.

7. Rights of the Data Subject & Regional Disclosures

1. General Privacy Commitment We respect your sovereignty over your personal data. Irrespective of your jurisdiction, you are invited to contact us to:

Inquire: Request access to the personal data we maintain.

Amend: Request corrections to any factual errors in your records.

Erase: Request the deletion of your data (subject to legal mandates or operational retention policies).

2. Brazilian Data Protection (LGPD) Users residing in Brazil are protected under the Lei Geral de Proteção de Dados (LGPD). We adhere to the following standards:

Legal Basis for Data Processing Our processing activities are grounded in:

Contractual Execution: Necessary to provide the Service.

Legitimate Interests: E.g., for cybersecurity and fraud detection.

User Consent: E.g., for the delivery of personalized advertising.

Rights Pursuant to Article 18 Under Article 18 of the LGPD, you maintain the right to demand:

Confirmation that your data is being processed.

Access to your specific data sets.

Correction of incomplete, inaccurate, or outdated information.

Anonymization, blocking, or deletion of data that is unnecessary, excessive, or processed in non-compliance with the law.

Portability of your data to a third-party provider.

Disclosure of public and private entities with which your data has been shared.

8. Contact

If you have any inquiries regarding this Privacy Policy or the way we handle your personal information, please direct your correspondence to our support team.

Email: oossee33@gmail.com